Frequently Asked Questions




FAQ Fees

Q: How much are tuition fees for the semester?

A: State tuition charges depend on the program you are enrolled in. Fees are determined by the number of units enrolled: part-time is 0-6 units, full-time is 7+ units. For more information on tuition and campus fees, please visit the fees page.

Q: What are Campus-based fees and are they mandatory?

A: All students across the twenty-three CSU campuses are charged campus-based fees for each enrolled semester. On our campus at Fullerton, they help fund various departments that offer in-person and virtual services to the campus community as a whole. Except for the $2.00 SIRF, campus-based fees are mandatory and charged per term. Visit the Campus-Based Fees section under Tuition and Campus Fees for more information. 

Q: What if I have financial aid?

A: Confirmed Anticipated Financial Aid needs to be greater than or equal to your fees due by the payment deadline. If your aid does not cover the entire amount of your fees you may need to make an out-of-pocket payment to avoid being subject to disenrollment. For more information about your financial aid, please contact the Office of Financial Aid.



FAQ Payments

Q: How do I make a payment online?

A: Online payments are made through the Student Center via your Student Portal. In the Finances window, there is a link to make a payment where you are directed to "Pay Now" through our online cashiering website. Please make sure your pop-up blockers are disabled.

For more information, check-out our video below (Please enable captions).

Q: How do I make a payment with my bank account online?

A: To avoid credit card merchant fees, pay online with your bank account (e-check). Make a payment online through your Student Center and select Bank Account as your payment option. Debit card numbers are not bank account numbers. Please contact your bank for more information about your routing and account numbers.

Check-out our video below (Please enable captions).

Q: Are there payment plans available?

A: Yes! If you have a current balance due you may be eligible to enroll in our Tuition Installment Payment Plan through your Student Center. For California residents, your state tuition and campus fees will be divided into three monthly payments.

If you have an outstanding balance due from a previous term, please contact us to set up a Repayment Agreement with our specialists. 



FAQ Refunds

Q: Can I enroll in Direct Deposit for my disbursements?

A: Yes. We encourage enrollment in Direct Deposit to receive your funds. You can enroll online through your Student Center. Click on "enroll in Direct Deposit" and follow the steps to complete the process. For more information, please visit our Direct Deposit page.

Q: I never received my refund, is there a way to find out what happened?

A: If you were expecting a refund (through the mail or direct deposit) and haven't received it within ten business days, please submit a completed Stop Payment through our secure online document submission platform. For refund inquiries, send an email to

Q: What if I have more questions about refunds?

A: Please email our refund specialists at


 Important Dates

FAQ Important Dates

Q: When is the next payment deadline?

A: Your payment deadlines may vary depending on your registration appointment. After you enroll in courses, you can check the deadlines online through your Student Center. Visit our Important Dates page for more information.

Q: What if I missed my payment deadline?

A: Courses may not be protected from disenrollment if a sufficient payment isn't made by the deadline. Confirmed Anticipated Aid must also be greater than or equal to the due charges found on the Student Center to protect the courses by the payment due date.

Missed payments on the payment plan may subject the courses to disenrollment or a late fee will be added to the account. (depending on the deadline). 

Q: When is the last day to drop classes for a full refund?

A: Courses need to be completely dropped before the official first day of the semester. Please visit the Refunds page for more information on deadlines for partial and prorated refunds. (Please note, actual first day of classes may be earlier than the first day you are physically on campus).


 Form 1098T

FAQ about 1098t

Q: Where can I find my form 1098-T?

A: You can look-up your form 1098-T through our third-party agency, Heartland ECSI. For more information on how to access your form 1098-T, a walk-through is provided on our Tax Information page.

Q: Frequently Asked Question about 1098-T

A: FAQs about your form 1098-T are located on a separate page. For more information, please visit the 1098-T FAQs page, or send an email to

How to make a payment online

How to pay with an Electronic check (ACH)