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California State University, Fullerton

Frequently Asked Questions (FAQs) About Credit Card Payments

On May 29, 2009 CSUF changed payment options for registration related fees paid via your Student Center. Due to budget reductions, the University can no longer afford to subsidize credit card processing fees. The University has contracted with CASHNet® SmartPay, a company specializing in credit card processing, to accept your credit card payments online. A 2.75% convenience fee will be charged by the vendor to provide this service to you. VISA, MasterCard, Discover, and American Express credit cards will continue to be accepted for registration related fees.

CASHNet® SmartPay is operated by Informed Decisions Corp., a private company completely independent from the colleges and universities that contract with it to provide electronic payment services. CASHNet® SmartPay enables its users to pay with a credit card or an electronic check. The service charge is for the convenience of the payment method, the cost of the associated services, and for the development and ongoing operations of the CASHNet® SmartPay website and telephone services.

What are my other payment options?

  • Electronic Checks at no cost to you: We understand that students need online payment options so CSUF will continue to offer you the payment option of E-checks with no processing fees charged to you. E-check payments are simple to make and require no prior set up by your bank. You input bank information you can get from one of your regular checks (account number and bank routing number) into the secure University Payments page and the authorized payment will be subtracted from your bank account within 1 – 2 days.

  • In person at CSUF Cashiers Office UH-180. Office hours available online Payment Location and Service Hours.
    • Cash, Money Order
    • Check, Traveler's Check
    • Debit Card (with PIN only), Titan Tender (non-student center fees only)
    • Cashier's Check
  • By mail: Check only (no cash) payable to CSUF (please indicate name and ID number of student and what you are paying for.)

Is CSUF the only University outsourcing credit card processing fees?

No. The changes in our online credit card payment structure is similar to the structure that has been adopted by many universities across the country: offer online credit card payment through a third party processor, who assesses a service fee to the payer. The service fee goes directly to the third party processor (CASHNet® SmartPay) to cover the fees charged by the credit card companies. CSUF does not keep any of these fees .

How can I pay from overseas?

CASHNet® SmartPay accepts International based VISA, MasterCard, Discover and American Express cards from individuals living overseas.

How secure is my online payment?

Both CSUF and CASHNet® SmartPay (our credit card service provider) websites adhere to payment card and banking industry standards. E-Checks comply with NACHA standards. CASHNet is the trusted payment services partner of 17 California State University campuses. CASHNet secures your personal information entered into their Website through Secure Sockets Layer (SSL) 128-bit encryption, which creates a protected connection between users and the web server. This means your card number and personal data are never sent over the Internet unencrypted. CASHNet uses the best encryption technology available. Card information is not passed to CSUF and payment data is passed using hardware encryption. Transactions are processed using a leased line connection to the card issuers. CASHNet® SmartPay partners with VeriSign to ensure the highest level of security.

What happens if I am due a refund?

If you qualify for a refund of any part of your credit card payment, the refund will be applied back onto your credit card. All credit card refunds processed via CASHNet® SmartPay are subject to the vendor’s 2.75% non-refundable credit card processing fee.

CASHNet® is the exclusive trademark of Informed Decisions Corporation. Used by permission. All rights reserved. Informed Decisions Corporation is the exclusive provider of CASHNet® products and may be reached as follows:

   Informed Decisions Corporation
   1301 Marina Village Parkway, Suite 100
   Alameda, CA 94501
   Phone (510)769-9888
   Fax (510)769-9983
   www.cashnet.com

For further information, please contact Student Financial Services at (657)278-2495 or sfs@fullerton.edu. Please be sure to provide us with your full name and CWID number so that we may access your account.

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