EMarket is a CashNet module that allows departments to collect money for approved services/products/fees via online storefronts and checkouts. Customers are linked out from a department website to a customized storefront where they can select and pay for items via credit card. The site is PCI compliant and funds can be automatically deposited to the general ledger.
Application - How it Works
Departments interested in using the eCommerce solutions are asked to complete a CSUF eMarket Site Request Form for an eMarket Storefront or checkout, which is located on the Faculty/Staff tab under the Student Financial Services website. The requested information includes:
- Type of payment to be collected
- Funds, department ID
- Bank account where funds are to be deposited
- GL account where credit card interchange fees should be charged (if applicable)
The completed form is submitted to Student Financial Services (College Park-300) for approval. If approved, a copy will be sent electronically to the Accounting Office to be assigned an account number. Student Financial Services will notify the requesting department via email if their request is approved or denied.
What Happens Once Approval is Granted
The SFS office (CP-300) will:
- Contact the department and set up a meeting to discuss the store setup and design.
- Ask the department to prepare a document with their product names, descriptions, amounts, any information they wish to collect on the transaction, and any custom messages they would like displayed in their storefront/checkout.
- Ask the department to provide the names of staff members who will oversee their store and who will issue the refunds.
- Create the store in a test environment for the department to view and request any changes.
- Set up department users in the eMarket system (within CashNet) with a user ID and password.
- Move the store from "test" to production once the department is satisfied with the setup.
- Provide the department with the URL to their eMarket site.
- Requesting Department's Role
The department will:
- Provide the SFS Office (CP-300) with a list of products/services, the description, the amount, and any additional information they wish to collect for each transaction such as buyer's name, address, etc...
- Provide the SFS Office (CP-300) with the names of employees who will manage/oversee their storefront/checkout.
- Submit a CSUF User Authorization Request form for each employee listed above.
- Provide any images they wish to display their products/services.
- Review and thoroughly test the storefront/checkout in the test environment.
- Request any final changes.
- Place a link on their website to direct their customers to their eMarket site.
- Run reports of transactions.
- Notify the SFS Office (CP-300) if any employee changes their job duties and no longer requires access to eMarket so that their user ID can be disabled.
How to Request an Operator ID
Department eMarket owners are required to complete a CashNet Operator Request Form located on the Faculty/Staff tab under the Student Financial Services website. They will be given a CashNet Operator ID and password access CashNet's eMarket system. Privileges are dependent upon the Operator Group to which they are assigned.
Types of Products/Services in eMarket
Storefronts and checkouts may be used for a variety of approved products, services, or fees such as:
- Membership Fees
- Event Tickets
- Physical goods
- Test fees
Products/Services not Allowed
- eMarket is not intended for payments toward charges previously posted to a student's account in PeopleSoft. Charges and payments, however, can be posted after the fact so it shows on the student account. This is called an autocharge.
- Fees charged to all students enrolled in a course are considered course fees and should be submitted to the Campus Fee advisory Committee for approval and subsequent posting to student's accounts. New fees of any type charged to students must be approved by the Campus Fee advisory Committee.
A banner is a graphic at the top of your storefront page. Departments may use the same banner that appears on their CSUF website for their storefront. Checkouts are within the existing departmental web page, so they are much more customizable than a storefront.
Item Codes & Reference (inventory and fulfillment)
All items within a store are tired to an "item code" which will include a print description of the item, the amount, and the GL account code where the payment will be deposited. Additional information can be collected for each item such as name, address, email, etc... of the buyer. These are called "Reference fields" and can be required or optional.
If there are several products/services offered within a store, they can be organized into categories so customers can find them easier. An example might be a category of "Tickets" and within that category are several types of tickets available for sale.
Department storefront owners with refund rights can process refunds for payments made through their eMarket storefront/checkout. The refund is made directly to the credit card used and partial refunds are allowed. For help with refunds for eMarket transactions please email firstname.lastname@example.org.
Department users can run reports on the payment activity within their storefront. Reports are based on the combination of selected criteria such as date range, transaction type, item code, amount, or GL account code. Reports may be run in summary or detail mode and formatting using Excel, Word of PDF. EMarket also offers the option to email a report in any of these formats.
Cost to Departments
The cost to departments for using eMarket is the interchange rate assessed by the banks for processing Visa, Mastercard, AMEX, and Discover credit card transactions. At the time of this writing, the average interchange rate is approximately 2.75% of the total transaction in the storefront. Your departments will be charged for these fees by the Accounting Office if you deposit to our main Wells Fargo account. If you deposit to a different account or bank, your Accounting Department will work with you to charge back the fees.
The Student Financial Services Office does not charge departments for the setup of the storefront at this time.